Damage Policy

Every LoopGG rental ships a physical disc worth thousands of rupees, and the same copy goes on to the next renter once it’s back. This Damage & Care Policy explains how to look after a disc, what we cover ourselves, and the only situations where a fee comes out of your deposit.

Our promise is simple: you’re only ever charged for the value of the disc itself — never penalties, never markups, never anything beyond the deposit you already placed.

A few seconds of care keeps your deposit whole:

• Keep the disc in the supplied sleevewhen it isn’t in your console.
• Hold it by the edges and centre hole — avoid touching the shiny read side.
• Store it flat and away from direct sunlight, heat and liquids.
• If it gets dusty, wipe gently from the centre outward with a soft cloth — never in circles.

Normal play wear is expected and free.Fine surface marks that don’t stop the disc reading are part of a disc’s life and are never charged.

When a disc reaches us we test it on a console, grade its surface and log the result against that rental. This is how we make sure you always receive a working copy, and how we keep damage charges fair — a fee is only ever raised against the rental where the damage actually happened.

If a charge is being considered, we capture photos of the discat inspection and keep them on the order, so there’s always evidence behind any deduction.

A disc should work the moment it lands. If it won’t read, skips, or arrives visibly damaged, message us within 48 hours of delivery with your order number and a quick photo.

We’ll ship a working replacement or refund you in full — your choice. You are never charged for a disc that arrived faulty. Reporting promptly also means the fault is logged against the previous renter, not you.

Here is every charge that can apply — there are no others. All fees are deducted from the deposit you already placed at checkout.

The ₹500 buffing feecovers professional resurfacing of a disc that still plays but has picked up scratches deeper than normal wear. A disc that no longer reads, or one that isn’t returned, is charged at its remaining MRP — the same figure you placed as a deposit.

If a returned disc is cracked, gouged beyond repair, or simply never comes back, we charge the remaining MRPof that title from your upfront deposit. Because you paid that amount as a deposit already, there’s nothing extra to pay — no late fees, no penalties, no admin charges.

Think of it as buying the disc you kept. If you later find and return it in working order, we’ll reverse the charge.

Please return the disc in the same sleeve it arrived in. A lost or badly damaged case or sleeve — when the disc itself is fine — carries a small ₹150 replacement fee. You don’t need to keep or return the outer courier packaging.

You never face a surprise charge. Any fee is deducted from your upfront deposit as part of the normal return-and-refund flow, and the remainder is sent to your UPI ID — usually within minutes of the return being processed.

The full breakdown — deposit, days played, and any damage fee — is itemised on the rental in your library and on your receipt, so you can always see exactly where every rupee went.

If a damage fee doesn’t feel right, you have 7 days from the charge notification to contest it. Reply to the email or message us with your order number and your side of the story.

A real person — not a bot or a ticket queue — reviews the dispute against the inspection photos we captured. If the charge was wrong or the damage was pre-existing, we refund it in full. We’d always rather keep a renter than win a ₹500 argument.

This policy covers rentals. If you buya pre-owned disc, it’s graded by condition (e.g. “Like new”, “Good”) and inspected on a console before it ships. If the disc arrives not matching its grade or won’t read, it falls under your 7-day return window for a full refund or replacement — no damage fees apply to a disc you own.

For anything about a disc, a charge or this policy, reach our small team on WhatsApp (10am–7pm, Mon–Sat) or by email at hello@loopgg.com with your order number. We aim to reply within a few hours, and a real person handles every message.

For formal complaints, write to our Grievance Officer at hello@loopgg.com, LoopGG, Mumbai, Maharashtra, India. We acknowledge and resolve grievances within the timelines required by Indian law.